How to Delete Securus Account Step by Step 2021

How to Delete Securus Account Step by Step 2021


You are no longer in need of Securus’s services and wish to delete your account? We will get your sorted out with the help of our step by step guide constructed specifically for your need and assist.

Before we dive into this, don’t forget to unsubscribe from the newsletters that might be cause an annoyance through their spam emails or mark them to be moved to the spam folder and then proceed to canceling your account through our listed step on how to delete securus account.

How to Delete Securus Account?

These steps will lead you how to delete Securus account with ease. You can deactivate your account by using this method or the other one we will state down below according to your convenience.

Follow through these steps down below to get started.

1. Go to your browser on to log in:

2. On the homepage navigate your way to ‘Manage Prepaid Account’ page:

3. Once under the ‘Manage Prepaid Account’ setting, scroll down to find the ‘Close Account’ option and click on it:

4. Provide the given details for your request to be processed and wait for the confirmation email regarding cancellation of your account.:

How to Deactivate your Securus Account through Phone?

You do have the option to delete your account by contacting the representative of Securus on the phone regarding how to delete Securus account.

1. You get in touch with the customer service at 972-734-1111 or get help through live chat over here:

2. Let the customer service representative know that you wish to close your account:

3. Then provide them with the necessary details, so that they can process your request accordingly:

4. Give them your email address and contact number for confirmation email and call:

5. After this process has been done you will receive a call or message and email saying your account has been cancelled:

Note: f you own the company any balance then make sure to clear that before moving on to closing your account as it might become a bit of a huddle later.

How to Cancel Securus Account through Email?

You can use this method to know how to delete Securus account. As this method works in the same way but through different approach.

Follow these steps to get rid of your account.

1. Sign in to your email account:

2. Write ‘Request to Delete Account’ in the subject line:

3. Compose a well- structured email addressing your reason to delete your account and the major issue with it as well:

4. Then ask the customer service to remove your personal information along with your account from their database for privacy purposes:

5. After that send the email out to

Note: All the transactions made through your phone or on website using your credit or debit will be charged to them directly. As for the remaining balance in your account, it will be send to you through mail as a refund check that can be processed within 2 to 3 working days easily.


Since you needed help reading how to delete Securus account? We have formulated an ease to understand and follow through guide for you along with additional tips to provide you with all the relevant information that might be useful for you one way or another.

But if you still need more details then read through our FAQS or leave a comment down below for assistance.

About the Company

Securus Technologies is a Dallas based communication firm for the prison that has been operating since 1986. The company is owned by a private Beverly Hill’s equity firm called Platinum Equity that has been scrutinized for building tracking technologies for the phones that has been used outside the prison.

The company suffered from a data breach of 70 million phone call records in 2015, after that Securus got 20 government services with software based technologies to build a better security system. In order to recover that Tom Gores stepped up and bought the company to reorganize it as a corporate technology in collaboration with Televerde to offer inbound customer service.


1. Why was my account blocked?

In case you exceed your account limit you will be blocked automatically. To unblock yourself contact Securus at 800-844-6591.

2. How to cancel video visitation?

In order to do that you will have to let the Securus team know at 1-877-578- 3658.

3. How to check my Securus account?

You can check the status of your account at www.securustech.netor call 1- 800-844-6591 to view your information and check balance.

4. How to set up securus account?

You can set up your account through Advance Connect. Add the number on your account and click on sign up, then enter your email and confirm it.

5. How to get a refund?

You can request for a refund at 1-800-844-6591 and let the customer servicer know of your wish so that they can assist you accordingly.

6. What is Advance Connect?

Advance Connect is a family owned prepaid calling card that can be used to receive calls from friends and family charging you automatically on the card.

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