Samsung offers one of the most diverse ranges of electronic products in the market to promote advancement in technology. With the invention of the Samsung Smart TV, our lives have been improved due to numerous features that we might require to enhance our viewing experience.
But like any technical gadget errors can occur anytime regardless of the fact whether they are new or old. If you are experiencing some issues with your Samsung smart TV apps and require our assistance to figure a reason, then read through our guidelines mentioned down below.
Samsung Smart TV offers a variety of pre-installed apps like YouTube, Xfinity, HBO GO, Netflix, and Amazon. You can use any of these apps to stream content without worrying about interception. If any of the apps stop working causing your TV screen to freeze or go blank, then it might be due to outdated software.
Every time an update comes in you might not be able to figure out the reason right away for it and won’t update your device right away. But as the error occur that can potentially cause permanent damage to your TV or its operating system. So to avoid such issues try updating your TV system to know if that eradicate the problem.
Follow these instructions to update your TV’s operating system.
Go to the settings of your TV.
Press Support.
Click on Software Update.
Then tap on Enter to let your TV update and fix the errors in the apps.
If the problem persists, then you can move to the next step which is to check your internet connection. A stable connection will allow you uninterrupted screen time whereas a weak signal can agitate you very easily by taking hours to load. We would recommend either soft or cool rebooting. It will turn off your TV and let it reboot till it restarts, allowing your TV to cool down and let the app reset without extra hassle.
If you wish to reboot your TV through the remote, then press the power on the remote and let your TV turn off. Once it turns back on, there will be fewer glitches and will allow a smooth operating system.
The second way of rebooting your TV is by unplugging it to cool down. All you have to do is take out the power cable from the switch and let it reset for 40 seconds, then plug the TV back on to see if it helps with the issue.
A soft reboot reset your TV by shutting it down completely rather than let it rest on stand-by mode and reboot.
If your apps aren’t opening in Smart Hub and the cool reboot isn’t helping, then you should try changing the location to see if that will help.
If the issue is still not resolved, then you see which app is causing the problem. Once have caught the app that has been triggering this problem all along, then you should make use of google flash to uninstall the app safely from your TV.
If you don’t have a flash drive, then you can uninstall the app from the smart hub through your remote control.
Tip: If your Samsung smart TV fails to turn on or off, then we have in detail articles on both of the problems to help you. Just tap on either ‘Samsung TV Won’t Turn Off’ or ‘Samsung TV Won’t Turn On’ and sort out the issue accordingly.
In case the above-mentioned instruction doesn’t help you sort the issue completely, then you should reset the smart hub itself. This means you will have to remove all of the apps from the smart hub and then reinstall them one by one.
Go to settings and tap on Smart Hub.
Locate the app through the search engine, then find the reset option.
If your TV’s network isn’t working well, then you should reset it and see if it helps speed up your operating system and TV’s overall functioning.
Sometimes if your operating system is too clutter it may slow due to the load. So, to the condition of your system and speed it up, you should clear cache data to free up so space in the TV’s system.
Once you are operating at ease, you should change the DNS server as well to let the system have a stable and uninterrupted connection.
Apps can malfunction anytime, but that doesn’t mean they can’t be resolved. We have mentioned all of the possible solutions for your understanding and help so don’t worry we are in this together. Samsung does not only offer the best quality device but also excellent technical assistance. If none of the above-mentioned information is helping you overcome the problem, then contact Samsung customer support and they will guide you accordingly.